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The third annual EHR Satisfaction Survey by Healthcare IT News shows a surprising level of satisfaction among respondents regarding their electronic health records systems.
More than four in 10 (42 percent) of responding hospital leaders, IT professionals and clinicians rated their EHRs as an eight or nine on a scale from one to 10, with more than 5 percent of respondents giving their EHRs the highest grade. Fewer than one in 10 (8.5 percent) respondents rated their EHRs as least satisfactory (awarding grades of one through three).
Respondents were most impressed with their EHR’s security features (60 percent gave this an eight, nine, or 10) and its interface/visual appeal, with nearly half awarding scores ranging from eight through 10.
Those critical of their EHR’s interface and visual appeal cited problems such as clutter (“too busy”), non-intuitive layouts, and lack of customization. As in the two previous EHR satisfaction surveys, many respondents complained about needing to use excessive mouse clicks to navigate their EHRs.
Respondents also made it clear that interoperability “leaves plenty to be desired,” Healthcare IT News notes. Complaints about interoperability covered other EHRs as well as medical devices, which are increasingly being connected to healthcare systems to provide real-time information about patients.
Still, some respondents expressed satisfaction with their EHR’s level of interoperability.
“One said the EHR was ‘fully integrated to include inpatient, outpatient, pharmacy, laboratory, radiology and other components. It also incorporates population health, women's health, pediatric, prenatal tools,’" Healthcare IT News reports. Another respondent said “integrated applications provide a one-patient, one-record comprehensive view across all venues in our healthcare system.”